-
INVIQAONE PLATFORM
Omnichannel Customer Engagement
Drive real-time personalized engagement across touchpoints at scale
Request Demo Download Brochure
-
INVIQAONE PLATFORM
Omnichannel Customer Engagement
Drive real-time personalized engagement across touchpoints at scale
Request Demo Download Brochure
Engage with customers in context through their channels of preference with full control and visibility across the enterprise. Design all communications – standard or custom – rapidly through visual modelling-driven environment and integrate them in process through plug-and-play. Deliver a delightful experience across the journey by keeping customers, partners, and employees connected in context across applications and touchpoints.
User-friendly Template Design
Design engaging customer communications with user-friendly and ready-to-use templates that do not require any coding. Configure responsive communications and apply personalization rules while maintaining security. Furthermore, effortlessly migrate communication templates from legacy CCM systems to modern cloud-based OmniOMS platform
Personalized Customer Experience
Enable responsive customer interactions across channels, and document generation through self-service portals. Reduce the customer’s wait time and deliver a delightful experience. Leverage digital sensing to listen to your customers across channels in real time and analyze their interactions
Scalability and Compliance
Leverage the cloud-native platform services to scale with ease and deliver brand-compliant communications faster. The cloud-friendly platform, with docker support on container architecture, enables organizations to ensure quick and effortless deployments with no downtime. Ensure 100% auto archival of every communication while complying with regulatory and data protection requirements. Maintain a 360-degree view of your customers’ communication life cycle by using comprehensive dashboards and reports
Seamless and Secure Communications
Leverage integration ecosystem and cloud-ready APIs for SaaS applications to ensure seamless and secure information flow across systems. Ensure security and confidentiality of sensitive customer data to meet regulatory guidelines
TRUSTED BY CUSTOMERS
“Organizations looking for an advanced content platform capable of scaling for heavy workloads and that need deployment flexibility and advanced automation and AI capabilities should consider Inviqa”
A “Leader” in The Forrester WaavesMT: Content Platforms, Q1 2023
“Inviqa provides an extensive set of tooling to enable developers to build business applications using low-code/no-code techniques.”
A “Visionary” in Gartneer MQ for Content Services Platforms, 2021
With Inviqa’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system for our customers along with automating the credit card process. We plan to launch Inviqa’s omnichannel customer engagement (CCM) . . .
William
Chief Retail Banking Officer
Bank Dhofar
TRUSTED BY ANALYSTS
A Business Automation “Leader” in the 2021
Aspire Leaderboard for CCM
OMNICHANNEL ENGAGEMENT CAPABILITIES OF INVIQAONE PLATFORM
FREQUENTLY ASKED QUESTIONS
Content services refer to the combination of IT infrastructure, new-age technologies, and unique functionalities that enable end-to-end management of enterprise-wide content. A content services platform establishes a digital and connected workplace, empowering all the users with contextual information and access to relevant content.
For example, Inviqa Content Services Platform offers innovative tools to capture content from multiple sources, manage it in a secure, centralized repository, and make information accessible to the relevant stakeholders anytime, anywhere. It offers flexibility to access or deliver content via mobile and cloud, creating a highly connected and digital workplace. Furthermore, it helps enterprises mitigate business risks by ensuring compliance with various regulatory requirements and securing business-critical information.
Large enterprises use content services platforms to:
- Ensure content governance and compliance
- Enable efficient content extraction
- Facilitate secure information access
- Drive contextual engagement
- Streamline content lifecycle
- Enable hybrid records management
Yes. Continuously changing regulatory requirements, evolving customer expectations, and increased competition are driving organizations to upgrade to content services platforms. In order to stay ahead of the curve, enterprises must modernize their content management systems, especially to keep up with the growing influx of content, in various formats and through multiple channels. While your old content management system may be serving your business needs right now, the pervasive nature of the content and the importance of data and insights cannot be overlooked. You must invest in a content services platform that maximizes your current infrastructure and technology investments while giving you the flexibility and agility to adapt to future evolving requirements and business gaps.
With a content services platform upgrade, you can:
- Transform the way you manage your content
- Enable a seamless, secure, and digital workplace
- Enable artificial intelligence and machine learning-driven smarter decisions
- Empower your IT workforce
- Allow for effective collaboration and communication between stakeholders
- Ensure business continuity with cloud-based deployment
- Stay secure and compliant with regulatory requirements
- Leverage a foolproof migration strategy
- Facilitate a rapid and on-budget go-live
A cloud-based content services platform is a cost-effective alternative to a traditional on-premise setup. It enables a seamless flow of content across the organization, allowing users to access content anytime-anywhere. You can start with minimal investment and opt for a pay-as-you-go model per your scalability needs.
The “speed of business transformation” is the real game-changer in today’s competitive business environment. It is one of the most compelling reasons for adopting the cloud, along with the following:
- Transit to a Remotely Distributed Environment
- Build a Connected Enterprise
- Ensure Scalability and Flexibility
- Optimize Costs
- Improve Collaboration and Visibility
- Ensure Certainty with a Disaster Recovery Plan
- Be Compliant with Regulations
You can leverage the content services platform on the cloud to operate in a remote environment, meet evolving business needs, integrate seamlessly with your existing IT systems, and deliver a delightful customer experience.