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Enterprise Service Management
Deliver transformed experiences in your services while ensuring control and governance
Request Demo Download Brochure
Brochure: Inviqa’s Platform for Enterprise Service Management
Whitepaper: A Modern Approach to Enterprise Service Management
Whitepaper: Modernize Customer Service Through Low Code Automation Platform
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Enterprise Service Management
Deliver transformed experiences in your services while ensuring control and governance
Request Demo Download Brochure
Brochure: Inviqa’s Platform for Enterprise Service Management
Whitepaper: A Modern Approach to Enterprise Service Management
Whitepaper: Modernize Customer Service Through Low Code Automation Platform
Enterprise Service Management Software
Deliver a great service experience to your internal and external customers, including partners, suppliers, employees, and other stakeholders. Manage a broad range of service requests, from sending updated information to updating transactions to making complex business decisions, with Inviqa’s solutions, built on a low code digital transformation platform. Gain operational flexibility with ad-hoc routing, exception handling, and administrative interventions that don’t disrupt compliance or process adherence. Empower knowledge workers with automation and access to contextual information, freeing up their time to make smarter decisions.
WHITEPAPER
A Modern Approach to Enterprise Service Management
Download this whitepaper to learn how modernizing your enterprise service management initiatives can help you deliver superior experiences to your internal and external customers.
Download Now
SOLUTIONS FOR ENTERPRISE SERVICE MANAGEMENT
Customer Service Management
- Management of all customer queries, requests, and complaints—from initial interaction to final resolution
- Customer interaction capture through chat, email, SMS, and dialer integration
- Tools for customers to raise requests, check status, and get assistance
- Capture of customer feedback for reporting purposes
- Continuously evolving knowledge repository for customer service agents to handle queries
Employee Service Management
- Automated solution to manage service requests from various sources
- Prioritization of cases based on the nature of the request/grievance, SLAs, and regulatory compliances
- Complete visibility into the redressal workflow with tracking capabilities in accordance with SLAs and regulatory compliances
- Administrative capabilities, including interview and appointment scheduling and capture of meeting minutes
- On-the-go task initiation and execution by end-users
Help Desk
- Omnichannel service request creation (web portals, mobile apps, contact centre, branch walk-in, emails, and chat)
- Efficient handling of various file types, including documents, video, and audio
- Detailed insights into SLAs, TAT, SR status, user performance/throughput, etc.
- Over 500 pre-built SRs for a quick start
- 4-eye review concept for first-time-right (FTR) service request registration
